Last updated: September 14, 2026
This Shipping Policy explains the processing, delivery and tracking of orders placed with Zorah Boutique.
Zorah Boutique currently ships to addresses within Canada.
We do not currently deliver to countries outside Canada. Orders placed with an unsupported delivery address may be cancelled and refunded.
We offer free standard shipping throughout Canada.
Any available express delivery options and their costs will be displayed during checkout.
Orders are normally processed within 0–1 business day.
Orders placed before 10:00 PM CET/CEST begin processing that business day where possible. Orders placed after the cut-off time, during weekends or on public holidays begin processing on the next business day.
Processing time is separate from delivery time.
After processing, standard delivery normally takes:
7–10 business days
The total estimated time between placing and receiving an order is therefore approximately 7–11 business days.
Delivery estimates are not guarantees. Delays may occur because of:
When your order has been shipped, you will receive a confirmation email containing a tracking number or tracking link.
Tracking information may require several days to become active after shipment.
If you have not received tracking information, please check your spam folder before contacting us.
An order containing multiple products may be shipped in separate packages. These packages may arrive on different dates and have separate tracking numbers.
You will not be charged additional shipping costs when we split an order into multiple shipments.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact support@zorahboutique.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
If your order has not arrived within the estimated delivery period, please:
We will investigate the shipment with the carrier where appropriate.
If tracking has not updated for an extended period or the parcel appears to be lost, contact us at support@zorahboutique.com.
We will investigate the shipment before offering an appropriate solution. Investigations may take several business days depending on the carrier.
If tracking shows that your parcel has been delivered but you cannot locate it:
If the parcel is still missing, contact us promptly so we can investigate.
If your order arrives damaged or you receive the wrong product, contact us promptly at support@zorahboutique.com.
Please include:
Please do not return the product before receiving instructions from us.
Depending on the shipping route and applicable regulations, customs duties, taxes or import charges may apply.
Any charges that are not collected during checkout are normally the customer’s responsibility unless otherwise stated or required by law.
Returns are handled according to our Return and Refund Policy. Contact us before returning an item so we can provide the correct return instructions and return address.
Zorah Boutique / IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands
Email: support@zorahboutique.com
KVK number: 95969330
VAT number: NL005179296B50