Last updated: September 18, 2026
Zorah Boutique is an online store operated by IV-COM, a sole proprietorship registered in the Netherlands.
Business name: IV-COM
Store name: Zorah Boutique
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, The Netherlands
Chamber of Commerce (KvK) number: 95969330
VAT number: NL005179296B50
Email: support@zorahboutique.com
Customer support is available Monday to Friday, 09:00–17:00 Netherlands local time (CET/CEST).
These terms apply to purchases made through Zorah Boutique. Please read them together with our Shipping Policy, Return and Refund Policy, and Privacy Policy before placing an order.
Nothing in these terms limits any mandatory consumer rights that apply to your purchase. If a provision conflicts with those rights, the applicable law takes precedence.
We aim to provide accurate product descriptions, prices, size information, and images. Colours may appear slightly different depending on your screen settings.
Please review the product description, measurements, selected size, and colour before ordering.
If we discover an error affecting your order, we will contact you to explain it and agree on an appropriate solution, subject to your legal rights. We will not charge a higher price without your agreement.
Please provide accurate contact, billing, and delivery information when placing an order.
Payment is made using the methods displayed at checkout, under the conditions shown for the selected payment method. We will email you an order confirmation after your order is placed.
If a product becomes unavailable or we cannot fulfil your order, we will notify you promptly and refund any payment for the items we cannot supply.
Prices for our Canadian store are displayed in Canadian dollars (CAD).
Applicable taxes collected by us and any delivery charges will be shown before you complete your purchase. Free standard shipping is available within Canada.
Depending on the shipment and applicable rules, import duties, import taxes, or carrier clearance charges may arise. Please review the Shipping Policy for information about charges not collected at checkout. Any customer responsibility for these charges remains subject to applicable law.
Price changes do not retrospectively change the agreed price of an existing order.
We currently deliver to addresses within Canada.
Orders are normally processed within 0–1 business day. Standard delivery normally takes a further 7–10 business days after processing, giving an estimated total of 7–11 business days.
These are estimates rather than guaranteed delivery dates. We will communicate significant delays when known. Delays do not remove any cancellation or refund rights provided by applicable law.
Tracking information will be provided when your order is shipped. Orders containing multiple items may arrive in separate packages without additional standard shipping charges.
If your parcel is missing, damaged, or marked as delivered but has not been received, contact support@zorahboutique.com so we can investigate and arrange an appropriate solution.
If you need to change or cancel an order, contact support@zorahboutique.com as soon as possible with your order number.
We will check whether the request can still be accommodated. Once processing or shipping has started, operational changes may no longer be possible.
This does not affect any statutory cancellation rights or your ability to request an eligible return after delivery.
We offer a 30-day return request period starting from delivery.
To request a return, email support@zorahboutique.com with your order number and the items you wish to return. We will provide return instructions and the correct return address. Our business address is not automatically the return address.
For change-of-mind returns, items must be unused, unwashed, and undamaged, with their original tags and packaging. Customers pay the return shipping costs for these returns.
Any product-specific exclusions must be clearly disclosed before purchase and remain subject to applicable law.
Approved refunds are issued to the original payment method within 7 business days after receipt and inspection of the return, or sooner where required by law. Your payment provider may need additional time to display the refund.
Please consult our Return and Refund Policy for further details. These voluntary return conditions do not limit your rights concerning faulty, incorrect, or misdescribed products.
If an item arrives faulty, damaged, incorrect, or materially different from its description, contact us as soon as reasonably possible.
Please include your order number, a description of the problem, and photographs where available. We will arrange an appropriate remedy, including any necessary return arrangements, in accordance with applicable law.
Our 30-day change-of-mind return period does not replace or shorten statutory warranty rights.
Please send complaints to support@zorahboutique.com, including your order number and a description of the issue.
We aim to acknowledge messages within two business days. If further investigation is needed, we will keep you informed.
You retain the right to contact the relevant consumer protection authority or pursue other remedies available under applicable law.
Our Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, or place an order.
These terms are governed by Dutch law to the extent permitted by applicable law.
This choice does not deprive consumers of mandatory protections available under the laws of their place of residence, including applicable Canadian provincial or territorial laws, or restrict access to courts where those rights cannot lawfully be restricted.
We may update these terms for future purchases. The version available when you place your order applies to that order, unless a change is required by law.
For questions, contact support@zorahboutique.com.