Last updated: September 18, 2026
Zorah Boutique is operated by IV-COM, a sole proprietorship registered in the Netherlands. IV-COM is responsible for the personal information processed for the operation of Zorah Boutique.
Business name: IV-COM
Store name: Zorah Boutique
Address: Puccinilaan 10, 2151 GC Nieuw-Vennep, The Netherlands
Chamber of Commerce (KvK) number: 95969330
VAT number: NL005179296B50
Privacy contact: support@zorahboutique.com
This policy explains how we handle personal information when you visit our store, place an order, subscribe to our newsletter, or contact us.
Depending on your interactions with us, we collect:
Contact details: your name, email address, telephone number if provided, and billing and delivery addresses.
Order information: products purchased, selected sizes and colours, order value, payment status, and delivery and return details.
Payment information: information needed by our payment providers to process your payment. The information available to us depends on the payment method and provider.
Customer service information: messages, enquiries, and information you provide when requesting assistance.
Technical and usage information: IP address, browser and device information, pages visited, and interactions with our store, depending on your privacy choices and the technologies in use.
Preferences: newsletter subscriptions, consent records, and communication and cookie preferences.
We collect information directly from you, automatically through our website, and from providers involved in payments, store operation, and delivery.
We use personal information to:
Process payments and fulfil, deliver, and manage orders.
Handle returns, refunds, and customer enquiries.
Send order confirmations and delivery updates.
Maintain and secure our website and help prevent fraud.
Meet accounting, tax, and other legal obligations.
Understand and improve the shopping experience, where permitted.
Send marketing communications when we have the required permission.
Providing information necessary for an order is required to complete and deliver that order. Optional marketing consent is not a condition of purchase.
Where the General Data Protection Regulation applies, we rely on:
Performance of a contract for orders, payments, delivery, and related services.
Legal obligations for required records and responses to lawful requests.
Legitimate interests for proportionate security, fraud prevention, and customer service activities, where those interests do not override your rights.
Consent for activities that require it, including certain cookies and marketing communications.
Where applicable Canadian privacy law requires consent, we obtain it in the form appropriate to the information and purpose.
Visiting our website does not by itself constitute consent to optional advertising or analytics tracking.
Our store is hosted on Shopify, which processes personal information to provide the store platform and related services.
We also disclose relevant information, where necessary, to:
Payment providers.
Suppliers and fulfilment partners handling your order.
Delivery and tracking providers.
Providers supporting our website, email, and customer service.
Professional advisers and public authorities where legally required.
Where optional analytics or advertising services are enabled, relevant information may be disclosed to those providers, subject to applicable consent requirements and your privacy choices.
Some providers process information on our behalf; others act independently for certain purposes. Shopify explains its own processing in its Consumer Privacy Policy.
Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, security, and saved preferences.
Optional technologies may support analytics or advertising. Where consent is required, these technologies should operate only after you have given consent.
You can manage available choices through the website’s cookie controls. You can also delete or block cookies through your browser, although this may affect store functionality.
Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.
Our business is based in the Netherlands. Shopify and other providers may process personal information in Canada, the United States, or other countries.
Information processed abroad may be subject to local laws and lawful access by public authorities.
Where applicable law requires safeguards for international transfers, we use an appropriate transfer mechanism, such as an adequacy decision or approved contractual safeguards. Contact us for information about safeguards relevant to your data.
We retain personal information only for as long as needed for the purposes described in this policy.
Retention depends on the type of information, the duration of our relationship, unresolved enquiries or disputes, and applicable legal recordkeeping requirements.
Order and accounting records may need to be retained after an order is completed. Marketing preferences are retained as needed to manage subscriptions and respect unsubscribe requests.
We delete or anonymise information when it is no longer needed, subject to applicable legal requirements.
Depending on the laws that apply, you may have the right to:
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion, subject to legal exceptions.
Request restriction of processing or object to certain processing.
Receive a portable copy of certain information.
Withdraw consent.
Complain to a relevant privacy authority.
To make a request, email support@zorahboutique.com. We may ask for information reasonably necessary to verify your identity and will respond within the applicable legal deadline.
You may contact the Dutch Autoriteit Persoonsgegevens or, where applicable, the Office of the Privacy Commissioner of Canada or your provincial privacy authority.
You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Unsubscribing from marketing does not stop necessary communications about your orders, payments, or returns.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
No method of internet transmission or electronic storage is completely secure.
We may update this policy when our practices or legal obligations change. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or obtain renewed consent.
For privacy questions or requests, contact:
IV-COM / Zorah Boutique
Puccinilaan 10, 2151 GC Nieuw-Vennep, The Netherlands
Email: support@zorahboutique.com