Orders are normally processed within 0–1 business day. After processing, standard delivery takes approximately 7–10 business days.
The total estimated time from placing your order to receiving it is 7–11 business days. Business days are Monday to Friday, excluding public holidays.
Products are shipped directly from our suppliers. Delivery estimates are not guarantees and may be affected by customs processing, carrier disruptions, or public holidays.
Yes. We offer free standard shipping on all orders within Canada.
Once your order has shipped, we will email you tracking information. Tracking updates may take some time to appear after dispatch.
If you cannot find your shipping confirmation, check your spam folder or contact support@zorahboutique.com.
Check your tracking information first. If the estimated delivery period has passed, email support@zorahboutique.com with your order number.
We will investigate and help you with the next steps.
You can request a return within 30 calendar days of receiving your order.
Email support@zorahboutique.com with your order number and the items you wish to return. We will provide the correct return address and instructions.
Please contact us before sending anything back. The address on your parcel or our business address may not be the return destination.
For change-of-mind returns, you pay the return postage. The cost depends on the carrier, parcel size, and return destination.
If an item is faulty, damaged on arrival, incorrect, or materially different from its description, contact us first. Where a return is required, we will provide a prepaid label or arrange reimbursement of reasonable return postage.
For change-of-mind returns, items must be unused and unwashed, apart from reasonable inspection or trying on, and returned undamaged with their original tags and packaging.
After receiving our return instructions, please send the items within 14 calendar days.
Any applicable hygiene exclusions are explained in our Return and Refund Policy and on the relevant product page. These conditions do not limit your statutory rights.
After receiving and inspecting your return, we will notify you of the outcome.
Approved refunds are issued to your original payment method within 7 business days, or sooner where required by law. Your bank or payment provider may need additional time to display the refund.
Contact support@zorahboutique.com with your order number and the size or colour you would prefer. We will check availability and explain your options.
The payment methods available for your order are displayed at checkout. Please review those options before completing your purchase.
Check your spam or junk folder first.
If you still cannot find it, email support@zorahboutique.com with the name and email address used for your order. We will check whether the order was successfully placed and help you obtain the confirmation.
Email support@zorahboutique.com as soon as possible with your order number and your request.
We will check whether a change or cancellation can still be accommodated. Once processing or shipping has started, changes may no longer be possible.
This does not affect any statutory cancellation rights or your ability to request an eligible return after delivery.
Contact support@zorahboutique.com as soon as reasonably possible. Include your order number, a description of the issue, and photographs where available.
We will investigate and arrange an appropriate solution.
Email us at support@zorahboutique.com.
Our customer support team is available Monday–Friday, 09:00–17:00 Netherlands local time (CET/CEST).