Orders are prepared and dispatched promptly. Once your order ships, you will receive a tracking link so you can follow your delivery. Delivery times may vary depending on your location and external factors.
In rare cases, delivery may take longer due to high demand or unforeseen circumstances. If you believe your order is taking longer than expected, please contact us at zorahfacturen@gmail.com, and our team will be happy to assist you.
If you wish to return a product, please contact our customer service at zorahfacturen@gmail.com. Include your name, order number (e.g. #0000), and the reason for return. We will provide you with the return address and detailed instructions.
Return shipping costs are the responsibility of the customer. The exact amount depends on the carrier you choose. We recommend checking rates with your preferred shipping provider.
You have 30 days from the date of delivery to request a return. Please ensure that:
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure payment methods available at checkout. All transactions are processed through trusted and encrypted payment systems.
Please check your spam or junk folder first. If you still can’t find the confirmation email, contact us at zorahfacturen@gmail.com with your name and email address, and we will resend it.
Yes, you may cancel your order as long as it has not yet been shipped. Please contact us as soon as possible at zorahfacturen@gmail.com, including your name, order number (e.g. #0000), and request for cancellation.