About Us

Founded by Sarah & Michael, our brand is built on a shared love for timeless fashion and effortless elegance. What started as a simple vision has grown into a carefully curated collection designed for everyday life — pieces that feel modern, comfortable, and easy to style.

Sarah brings a strong eye for detail and aesthetics, focusing on clean silhouettes and wearable designs, while Michael ensures that quality, fit, and functionality are never compromised. Together, they believe that great style should feel natural, not forced.

Every collection is created with real people in mind — clothing that moves with you, fits into your routine, and makes you feel confident without trying too hard. From fabric selection to final finishing touches, each piece reflects their commitment to simplicity, quality, and lasting style.

Exchanges and Returns

If you are not satisfied with your order, you have the right to return it within 30 days of receiving your order.

Returns

You may return your order within 30 days of delivery. To request a return, please contact our customer service team before sending your item back. We will provide you with the return instructions.

To qualify for a refund or exchange:

• The item must be in its original condition, with all tags and labels attached
• The product must not show any signs of wear, use, or damage
• Returns that do not meet these conditions may be refused

You can request return instructions by contacting us at zorahfacturen@gmail.com.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed to your original payment method within 7 business days.

Delayed or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again
• Contact your credit card company, as processing times may vary
• Contact your bank for further information

If you have completed all of the above steps and still have not received your refund, please contact us at zorahfacturen@gmail.com.

Conditions

• Return shipping costs are the responsibility of the customer and are non-refundable
• For hygiene reasons, the following products are non-returnable: lingerie, bodysuits, swimwear, stockings, and personal care items
• A tracking number must be provided for all returns (return shipping costs are the customer’s responsibility)
• Please email us the tracking number on the day your return is shipped
• Products must be returned unused and in their original packaging
• Items damaged due to customer handling will not be accepted

Customer Service Contact

For any questions regarding exchanges or returns, please contact us at:
📧 zorahfacturen@gmail.com