Return and Refund Policy – Zorah Boutique

30-Day Returns

You can request a return within 30 calendar days of receiving your order.

To start a return, email support@zorahboutique.com with your order number and the items you wish to return. For a change-of-mind return, providing a reason is optional.

We will provide return instructions and the correct return address.

Return Conditions

For change-of-mind returns, items must be:

Unused and unwashed, apart from reasonable inspection or trying on.
In their original condition, without damage caused after delivery.
Returned with their original tags and packaging.

Please pack items securely to protect them during transport.

These conditions do not limit your legal rights concerning faulty, damaged, incorrect, or misdescribed products.

Sending Your Return

Please contact us before sending your parcel so we can provide the correct return destination. Do not automatically use the sender address printed on your parcel or our business address.

Please send your return within 14 calendar days after we provide the return instructions.

Include your order number inside the package. A printed return form is not required.

We recommend using a tracked service and keeping your proof of postage. If tracking is available, please email us the tracking number.

Return Shipping Costs

For change-of-mind returns, you are responsible for return postage. The cost depends on the carrier, parcel size, and return destination.

If your item is faulty, damaged on arrival, incorrect, or materially different from its description, contact us before arranging return shipping. Where a return is required, we will provide a prepaid label or arrange reimbursement of reasonable return postage.

Hygiene-Sensitive Products

For change-of-mind returns, products supplied with a hygiene seal cannot be returned if that seal has been broken or removed and the product is unsuitable for return for health or hygiene reasons.

Any applicable exclusion will be clearly stated on the product page before purchase.

This does not affect your rights if a product is faulty, incorrect, or misdescribed.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If a return is refused, we will explain why.

Approved refunds are issued to the original payment method within 7 business days, or sooner where required by law.

For an eligible return, we refund the amount paid for the returned items. Change-of-mind return postage is not refunded. Any original delivery charges are refunded where required by applicable law.

Your bank or payment provider may need additional time to display the refund.

Exchanges

If you would like a different size or colour, contact us so we can confirm availability and explain the available options. Exchanges are subject to stock availability.

Damaged or Incorrect Items

Please contact support@zorahboutique.com as soon as reasonably possible if your order arrives damaged, faulty, or incorrect.

Include your order number, a description of the issue, and photographs where available. We will arrange an appropriate solution.

The 30-day change-of-mind return period does not replace or shorten your statutory rights.

Delayed Refunds

If we have confirmed a refund but it has not appeared, check with your bank or payment provider. If you still need assistance, email support@zorahboutique.com.

Contact

Zorah Boutique — operated by IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands

Email: support@zorahboutique.com
Customer support: Monday–Friday, 09:00–17:00 Netherlands local time (CET/CEST).

This is our business address. Contact us for return instructions before sending any items.

Nothing in this policy excludes or limits mandatory consumer rights.