Last updated: 28 October 2026
This Shipping Policy explains how Zorah Boutique processes, ships and delivers orders to customers in the United Kingdom.
Zorah Boutique currently ships to addresses within the United Kingdom.
Available delivery options are shown at checkout. If your address is not supported, please contact us before ordering.
If we cannot fulfil an order because delivery is unavailable, we will notify you and refund any payment taken without undue delay.
We offer free standard shipping throughout the United Kingdom to supported addresses.
If express delivery is available, its price and estimated delivery time will be displayed before you place your order.
Orders are normally processed within 0–1 business day.
Our order cut-off time is 9:00 PM UK local time (GMT/BST).
Orders placed before the cut-off time begin processing that business day where possible. Orders placed after the cut-off time, at weekends or on public holidays normally begin processing on the next business day.
Business days are Monday–Friday, excluding relevant public holidays.
Processing time is separate from shipping transit time.
After processing, standard shipping normally takes:
7–10 business days
The total estimated time from placing your order to receiving it is approximately:
7–11 business days
These estimates are not guaranteed delivery dates unless we expressly agree otherwise.
Delivery may be affected by carrier disruptions, customs checks, severe weather, public holidays, peak periods or incomplete address information.
We will deliver within the agreed period or, where no different period has been agreed, within 30 days of the contract being formed. Delivery estimates do not limit your statutory rights.
Once your order has been dispatched, we will send a confirmation email containing a tracking number or tracking link.
Tracking updates may take several days to appear after dispatch.
If you have not received your dispatch email, check your spam folder or contact support@zorahboutique.com.
Orders containing multiple products may arrive in separate packages, on different dates and with separate tracking numbers.
You will not be charged additional shipping costs if we split your order into multiple shipments.
Please provide a complete and accurate delivery address.
If you notice an error, email support@zorahboutique.com as soon as possible. We will try to help, but changes may not be possible once processing or dispatch has begun.
Incorrect address information may delay delivery. Any proposed redelivery charge will be explained in advance and must be reasonable and legally permitted.
This does not affect your statutory rights.
If your order has not arrived within the estimated delivery period, please check your tracking information and contact support@zorahboutique.com.
You may also wish to check for attempted-delivery notices and ask whether someone in your household accepted the parcel.
We remain your point of contact and will investigate with the carrier where appropriate. You do not have to resolve a delivery dispute with the carrier yourself.
If we miss an agreed delivery deadline, you may be entitled to require delivery within an additional reasonable period and cancel if delivery still does not take place. In certain circumstances, including where an agreed delivery date was essential, you may cancel immediately.
Where you are entitled to cancel because of non-delivery, we will refund the relevant payment without undue delay.
If your parcel appears lost or tracking has not updated for an unusually long time, contact support@zorahboutique.com.
We will investigate and arrange an appropriate replacement or refund in accordance with your legal rights. A carrier investigation will not postpone a refund beyond any applicable legal deadline.
Goods remain our responsibility until they are physically received by you or a person you nominate, except where the law provides otherwise for a carrier independently commissioned by you.
If tracking shows delivery but you cannot locate your parcel, check the delivery location and ask household members or anyone you authorised to receive it.
If it is still missing, contact support@zorahboutique.com so we can investigate.
A tracking status marked “delivered” does not, by itself, remove your rights where the goods were not delivered to you or your nominated recipient.
If your order arrives damaged, faulty or incorrect, email support@zorahboutique.com as soon as reasonably possible.
Please provide:
Your order number or other proof of purchase.
A description of the problem.
Photographs of the product, packaging and shipping label, if available.
Photographs help us investigate but are not a condition of exercising your statutory rights.
Contact us for return arrangements. Where a return is required for faulty, damaged or incorrect goods, we will cover reasonable return shipping costs.
Orders may be dispatched from fulfilment locations outside the United Kingdom and may pass through customs.
Applicable taxes and charges that we are required to include in the selling price will be included in the displayed price.
If any import duties, taxes or clearance charges are payable separately by you, this will be clearly disclosed before you place your order, including the amount or how it is calculated where reasonably possible.
If a carrier requests an unexpected customs payment, contact support@zorahboutique.com so we can check it against the terms disclosed when you ordered.
Nothing in this section transfers costs to you that we are legally responsible for paying.
We offer a 30-day return notification period, subject to our Return and Refund Policy.
Contact support@zorahboutique.com for the correct return instructions and destination. Do not automatically return goods to the sender address on the parcel or our business address.
Your statutory cancellation and faulty-goods rights remain unaffected.
Zorah Boutique / IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands
Email: support@zorahboutique.com
KVK number: 95969330
VAT number: NL005179296B50
Customer support: Monday–Friday, 09:00–17:00 Netherlands local time (CET/CEST).