Last updated: 28 October 2026
You can notify us that you wish to return an item within 30 calendar days after receiving it.
Email support@zorahboutique.com with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind return.
We will provide return instructions and the correct return address.
Our voluntary 30-day returns policy is in addition to your statutory rights.
For most online purchases, you have a statutory right to cancel without giving a reason from the time you place your order until 14 calendar days after the day you receive your goods.
If goods from one order arrive separately, this period normally ends 14 calendar days after the day you receive the last item.
Email support@zorahboutique.com with a clear statement that you wish to cancel. Your statutory cancellation does not require our approval.
Our voluntary policy extends the return notification period to 30 calendar days after receipt.
You may inspect and try on items as you would in a shop.
For returns under your statutory cancellation rights:
Items may be unpacked and reasonably inspected.
Missing tags or packaging do not automatically remove your right to cancel.
We may make a reasonable deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For returns requested after the statutory cancellation period under our voluntary 30-day policy, items must be:
Unused apart from reasonable inspection or trying on.
Unwashed and undamaged.
Returned with their original tags and packaging.
Please pack items securely.
These conditions do not restrict your rights concerning faulty, damaged, incorrect or misdescribed goods.
Contact us promptly for the correct return destination. Do not automatically use the sender address printed on your parcel or our business address.
Send your return within 14 calendar days after notifying us that you wish to cancel or return the items.
If we delay providing the return address, we will extend this deadline accordingly.
Include your order number or another reference that allows us to identify your purchase. A printed return form is not required.
We recommend keeping proof of postage and using a tracked service. Tracking is recommended, not mandatory.
For change-of-mind returns, you are responsible for the direct cost of return postage where this was disclosed before purchase.
The cost depends on the carrier, parcel size and return destination. Any international return destination will be disclosed before purchase.
If an item is faulty, damaged on arrival, incorrect or misdescribed, we cover reasonable required return postage. Contact us so we can provide a prepaid label or arrange reimbursement.
The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken after delivery.
Any applicable exclusion will be clearly explained before purchase.
This does not affect your rights concerning faulty, incorrect or misdescribed goods.
We aim to issue refunds within 7 business days after receiving your return or suitable evidence that you have sent it back, whichever is earlier.
For statutory cancellations, we refund without undue delay and no later than 14 calendar days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If we offer to collect the goods, we will refund within 14 calendar days after being informed of your cancellation.
Refunds are issued to the original payment method unless you expressly agree otherwise. We do not charge refund or restocking fees.
When you cancel your entire order within the statutory cancellation period, we refund any standard outbound delivery charge paid. If you selected premium delivery, we only have to refund the cost of our least expensive standard delivery option.
For returns under our voluntary extended policy, we refund the amount paid for the returned items. Original delivery charges are refunded where required by law.
Change-of-mind return postage is not refunded unless we are legally responsible for that cost.
We will explain any permitted deduction or refusal. Your bank or payment provider may need additional time to display the refund.
For a different size or colour, email support@zorahboutique.com.
We will confirm availability and explain the options. Exchanges are subject to stock availability.
Contact support@zorahboutique.com as soon as reasonably possible if an item is faulty, damaged, incorrect or not as described.
Provide your order number or other proof of purchase and a description of the issue. Photographs are helpful where available but are not required to exercise your statutory rights.
UK consumers generally have a 30-day short-term right to reject goods that are faulty or misdescribed and receive a refund. After this period, rights to repair, replacement, price reduction or a refund may apply depending on the circumstances.
Where you are entitled to reject goods, we will refund without undue delay and within 14 calendar days after agreeing that you are entitled to a refund.
Our voluntary returns period does not replace or shorten your statutory rights.
If we have confirmed a refund but it has not appeared, check with your bank or payment provider.
If you still need help, email support@zorahboutique.com.
Zorah Boutique — operated by IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands
Email: support@zorahboutique.com
Customer support: Monday–Friday, 8:00 AM–4:00 PM UK local time (GMT/BST).
This is our business address. Contact us for return instructions before sending items. This does not make your statutory cancellation rights subject to our approval.
Nothing in this policy excludes or limits your mandatory consumer rights.