Orders are normally processed within 0–1 business day. After processing, standard delivery takes approximately 7–10 business days.
The total estimated time from placing your order to receiving it is 7–11 business days. Business days are Monday–Friday, excluding relevant public holidays.
Products are shipped directly from our suppliers. Customs checks, carrier disruptions and public holidays may affect delivery estimates. These estimates do not limit your statutory delivery rights.
Yes. We offer free standard shipping on all orders to supported addresses within the United Kingdom.
Once your order has been dispatched, we will email you tracking information. Tracking updates may take several days to appear.
If you cannot find your shipping confirmation, check your spam folder or contact support@zorahboutique.com.
Check your tracking information first. If the estimated delivery period has passed, email support@zorahboutique.com with your order number.
We remain your point of contact and will investigate with the carrier where appropriate. We will arrange a suitable solution in accordance with your legal rights.
You can notify us that you wish to return an item within 30 calendar days after receiving it.
Email support@zorahboutique.com with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind return.
We will provide the correct return address and instructions. Your statutory cancellation rights do not depend on our approval.
Do not automatically use the address on your parcel or our business address.
For change-of-mind returns, you pay the direct return postage where this was disclosed before purchase. The cost depends on the carrier, parcel size and return destination.
For faulty, damaged, incorrect or misdescribed items, we cover reasonable required return postage. Contact us so we can provide a prepaid label or arrange reimbursement.
You may inspect and try on items as you would in a shop.
For statutory cancellations, missing tags or packaging do not automatically prevent a return. However, a reasonable deduction may apply if handling beyond necessary inspection has reduced the item's value.
For returns requested after the statutory cancellation period under our voluntary 30-day policy, items must be unused apart from reasonable inspection or trying on, unwashed, and returned with their original tags and packaging.
Send your return within 14 calendar days after notifying us. If we delay providing the return address, we will extend this deadline accordingly.
Any legally applicable hygiene exclusions are explained in our Return and Refund Policy and before purchase. These conditions do not restrict your rights concerning faulty or misdescribed goods.
We aim to issue refunds to your original payment method within 7 business days after receiving your return or suitable evidence that you sent it back, whichever is earlier.
For statutory cancellations, we refund without undue delay and within the applicable legal deadline, normally no later than 14 calendar days after receiving the goods or evidence of return, whichever is earlier. Different timing applies if we offer collection.
Your bank or payment provider may need additional time to display the refund.
Please see our Return and Refund Policy for full details, including delivery-charge refunds.
Email support@zorahboutique.com with your order number and the size or colour you would prefer.
We will check availability and explain your options. Exchanges are subject to stock availability.
Available payment methods are displayed at checkout.
For the UK market, prices and checkout payments are in British pounds sterling (GBP £).
Check your spam or junk folder first.
If you still cannot find it, email support@zorahboutique.com with the name and email address used for your order. We will check whether your order was successfully placed and help you obtain confirmation.
Email support@zorahboutique.com as soon as possible with your order number and request.
Address, size or product changes may not be possible once processing or dispatch has begun.
For most online purchases, you have a statutory right to cancel from the time you place your order until 14 calendar days after the day you receive the goods, subject to applicable exceptions. Dispatch does not remove this right, although you may need to return the goods.
Our voluntary return notification period extends to 30 calendar days after receipt. See our Return and Refund Policy for details.
Email support@zorahboutique.com with your order number or other proof of purchase and a description of the issue.
Photographs of the item, packaging and shipping label are helpful where available, but are not required to exercise your statutory rights.
We will investigate and arrange an appropriate solution.
Email support@zorahboutique.com.
Our customer support hours are Monday–Friday, 8:00 AM–4:00 PM UK local time (GMT/BST).
We aim to respond within 1–2 business days.