The average delivery time is 6 to 12 business days (Monday through Friday, excluding holidays). Our products are shipped directly from our suppliers, allowing us to offer competitive prices by saving on warehousing and shipping.
Due to high demand, delivery may sometimes take longer. If the estimated delivery time has passed and your package has not arrived, please contact us at contact@loafis.pl. Our team will promptly check the status of your shipment.
If you wish to return a product, please contact our customer service at contact@loafis.pl. Include your name, order number (e.g., #0000), and the reason for your return. We will provide you with the return address and detailed instructions.
Return shipping costs are the responsibility of the customer. The exact amount depends on the carrier you choose. We recommend checking the rates with your preferred shipping provider.
You have 14 days from the date of delivery to return your item. Please ensure the following conditions are met:
The product has not been used.
It is returned in its original packaging with all tags intact.
The 14-day return window has not expired.
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, and BLIK. All transactions are processed through secure and trusted payment systems.
If you haven’t received a confirmation email, please check your spam/junk folder. Still nothing? Contact us at contact@loafis.pl with your name and email address, and we will resend your confirmation.
Yes, if your order has not yet been shipped. Contact us as soon as possible at contact@loafis.pl, including your name, order number (e.g., #0000), and reason for cancellation.