Return and Refund Policy – Zorah Boutique
30-Day Returns
You can notify us that you wish to return an item within 30 calendar days after receiving it.
To start a return, email support@zorahboutique.com with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind return.
We will provide return instructions and the correct return address.
Our 30-day returns policy is in addition to your statutory rights.
Your UK Cancellation Rights
For most purchases made online, you have a legal right to cancel without giving a reason from the time you place your order until 14 calendar days after the day you receive your goods.
If goods from one order are delivered separately, this period normally ends 14 calendar days after the day you receive the last item.
To exercise this right, email support@zorahboutique.com with a clear statement that you wish to cancel. You do not need our approval for your cancellation to be valid.
Our voluntary returns policy extends the notification period to 30 calendar days after receipt.
Return Conditions
You may inspect and try on items as you would in a shop.
For change-of-mind returns, please return items unworn beyond trying them on, unwashed and with their original tags and packaging where possible.
For returns under your statutory cancellation rights, missing packaging or tags does not automatically remove your right to cancel. However, we may make a reasonable deduction for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For returns requested after the statutory cancellation period under our voluntary 30-day policy, items must be unused apart from reasonable inspection or trying on, unwashed, and returned with their original tags and packaging.
These conditions do not restrict your rights concerning faulty, damaged, incorrect or misdescribed goods.
Sending Your Return
Please contact us promptly for the correct return destination. Do not automatically use the sender address printed on your parcel or our business address.
Send your items back within 14 calendar days after notifying us that you wish to cancel or return them. If we delay providing the return address, we will extend this deadline accordingly.
Include your order number or another reference that allows us to identify your purchase. A printed return form is not required.
Please pack items securely. We recommend using a tracked service and keeping proof of postage, although tracking is not mandatory.
Return Shipping Costs
For change-of-mind returns, you are responsible for the direct cost of return postage, provided this was disclosed before purchase. The cost depends on the carrier, parcel size and return destination.
If an item is faulty, damaged on arrival, incorrect or misdescribed, we will cover the reasonable cost of any required return. Contact us so we can provide a prepaid label or arrange reimbursement.
Hygiene-Sensitive Products
The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken after delivery.
Any applicable exclusion will be clearly stated before purchase.
This exclusion does not affect your rights if an item is faulty, incorrect or misdescribed.
Refunds
We aim to issue refunds within 7 business days after receiving your return or suitable evidence that you have sent it back, whichever is earlier.
For statutory cancellations, we will refund you without undue delay and no later than 14 calendar days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If we offer to collect the goods, we will refund you within 14 calendar days after being informed of your cancellation.
Refunds are issued to the original payment method unless you expressly agree otherwise. We do not charge a refund or restocking fee.
When you cancel your entire order within the statutory cancellation period, we also refund any standard outbound delivery charge. If you selected a more expensive delivery service, we only have to refund the cost of our least expensive standard delivery option.
For returns under our voluntary extended policy, we refund the amount paid for the returned items. Original delivery charges are not refunded unless required by law.
Change-of-mind return postage is not refunded, except where we are legally responsible for that cost.
We will explain any permitted deduction or refusal. Your bank or payment provider may need additional time to display the refund.
Exchanges
If you would like a different size or colour, contact support@zorahboutique.com so we can confirm availability and explain the options. Exchanges are subject to stock availability.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrect or not as described, contact support@zorahboutique.com as soon as reasonably possible.
Include your order number or other proof of purchase, a description of the issue, and photographs if available. Photographs are helpful but are not a condition of exercising your statutory rights.
Under UK consumer law, you generally have a short-term right to reject faulty or misdescribed goods within 30 days of delivery and receive a full refund. After this period, you may be entitled to a repair or replacement and, in qualifying circumstances, a price reduction or refund.
Where you are entitled to reject goods, we will issue the refund without undue delay and within 14 calendar days after agreeing that you are entitled to it.
Our 30-day change-of-mind policy does not replace or shorten these rights.
Delayed Refunds
If we have confirmed a refund but it has not appeared, check with your bank or payment provider. If you still need assistance, email support@zorahboutique.com.
Contact
Zorah Boutique — operated by IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands
Email: support@zorahboutique.com
Customer support: Monday–Friday, 09:00–17:00 Netherlands local time (CET/CEST).
This is our business address. Please contact us for return instructions before sending items. This does not make your statutory cancellation rights subject to prior approval.
Nothing in this policy excludes or limits your mandatory consumer rights.